Frequently Asked Questions
Click the Add to Cart button below the item you are interested in. This will automatically add the item to your cart which you can see at the right panel of the page.
First, click on the Shopping Cart button on the upper-right corner of the page.
This will bring out the full cart on the side panel of your screen as seen below:
To reduce units of the items in your cart, click on the ‘minus’ sign until it reflects the quantity you desire to purchase.
To remove an item from your cart, click the Trash Bin Button.
After you complete the checkout process, a confirmation receipt will appear on your screen reflecting the email address you used when you ordered.
All items are available unless "OUT OF STOCK" is indicated on the item (seen in the sample below). In the event that items become unavailable after you place your order, we will email a refund option or provide you with an alternative availability date.
For credit card payments, please expect to receive your order within one (1) business day. Orders placed using other payment options would need two (2) working days depending on your delivery address. Please see the delivery schedule here.*Link to delivery schedule page)*
For example, you want your orders to be delivered to Alabang on a Saturday. If you are paying via credit card, you may check out before 12:00NN on Friday. If you are paying via bank transfer, please ensure payment before 12:00NN of Thursday. Make sure you send proof of payment via messenger or email indicating your order number.
Actual delivery schedule may vary depending on the volume of orders received. If you experience delays in receiving your order, contact us through the Messenger Button found in this site or you may send us an email at email@example.com immediately to confirm the status of your order.
We accept payments through the following options:
Credit/Debit Card | 7-eleven Over the counter, Bayad Centers, Remittance Center | Bancnet Online | E-wallets: Gcash & Paymaya | Deposit or Bank Online through BDO, BPI, UCPB and PNB.
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
Delivery & Shipping
We deliver anywhere in Metro Manila. Below is our delivery schedule:
ACE MARKET DELIVERY SCHEDULE
We have a free delivery promo for the whole month of November for P5,000 purchases and up. Regular delivery charges are as follows:
- Php 99 for orders Php5,000 and above
- PhP199 for orders below Php 5,000.00
Delivery lead time for areas with daily delivery schedule are as follows:
- One (1) business day for Debit & Credit card payments
- Two (2) business days for other payment options.
Our delivery service is available from Monday - Saturday with one to two (1-2) business days lead time upon confirmation of paid orders within the 12:00NN cut-off.
Orders to be placed on Fridays before 12:00NN will be scheduled for delivery on Tuesdays. Orders made on weekends (Friday 12:01PM onwards, Saturdays and Sundays) will be considered Monday orders, thus, schedule of delivery will be on Wednesdays.