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Frequently Asked Questions

Ace Market Summer Bonanza

Promo Mechanics
  1. The "Ace Market Summer Bonanza" Raffle Promo will start on April 1 and will end on April 30, 2021.
  2. All NEW* Ace Market customers with a minimum purchase of P2,500 are eligible to join.
  3. There will be a total of four (4) major winners and six (6) minor prize winners:
    • Week 1 & 3: Major: (1) iPhone 12, Minor: (1) iPad 10.2".
    • Week 2 & 4: Major: (1) Samsung S20 FE, Minor: (1) Samsung Tab A10.1 (1) Samsung Smart Oven 28L Steam.
  4. All required information from the participant such as addresses and other contact details shall be obtained upon their registration.
  5. Each qualified transaction will earn the participant one (1) computer generated raffle entry.
  6. All draws will be held at Fly Ace Corporate Center, 13 Coral Way, Central Business Park, Pasay City at 3:00 PM with the presence of an FDA representative.
    Draw dates are as follows:
    WeekRaffle EntryDraw Date(s)No. of Winners
    1April 1-7, 2021April 8, 20212 winners
    2April 8-15, 2021April 16, 20213 winners
    3 April 16-22, 2021April 23, 20212 winners
    4April 23-29, 2021April 30, 20213 winners
  7. Winners will be electronically picked using an online third party platform.
  8. To be eligible for the raffle draw, individuals must fit to the following criteria
    • All employees of CLE Ace Corporation and their relatives up to the 2nd degree of consanguinity or affinity are disqualified from joining the promo.
    • Must be a citizen or permanent resident of NCR.
    • Should the winner be a minor, (s)he should be accompanied by a guardian upon claiming the prize.
  9. Prizes are non-transferable and tax free. CLE Ace Corporation reserves the right to verify the eligibility of the winning raffle entry. The promo organizer’s decision with regard to the Raffle Promo winners and prizes, with the concurrence of FDA, is final.
  10. Winners will be notified via email and a call from the Ace Market Customer Service Team. To claim the prize, winners must email an electronic copy of (1) valid unexpired government-issued ID and photo. Once the documents are verified, the prize will be delivered to the registered address. By participating in the raffle, the winner agrees to cooperate with and participate in any advertising or publicity activities of CLE Ace Corporation relating to the raffle draw.
  11. By accepting the prize, the winner agrees to hold  CLE Ace Corporation and the promo organizers free and harmless from any loss, injury, or damage caused by or arising from his/her participation in the raffle game or from his/her acceptance and/or use of the prize.
  12. List and photos of winners with the prize will be posted on Ace Market website and / or brand or Ace Market Facebook page. Acceptance of the prize will be deemed as consent by the winner to use his/her name and/or photographs in any publicity connected with the promotion without additional charge or permission.

For any concerns and issues in relation to the activity, kindly contact the Customer Service hotline through [email protected] or send a DM via https://www.facebook.com/acefoodservice.

*New customer pertains to a customer who registered a new account within the promo week.

Ordering

Click the Add to Cart button below the item you are interested in. This will automatically add the item to your cart which you can see at the right panel of the page.

add to cart

First, click on the Shopping Cart button on the upper-right corner of the page.

add to cart

This will bring out the full cart on the side panel of your screen as seen below:

cart

To reduce units of the items in your cart, click on the ‘minus’ sign until it reflects the quantity you desire to purchase.

To remove an item from your cart, click the Trash Bin Button.

We have a Php 2,500 order requirement per transaction.

After you complete the checkout process, a confirmation receipt will appear on your screen reflecting the email address you used when you ordered.

thank you

All items are available unless "OUT OF STOCK" is indicated on the item (seen in the sample below). In the event that items become unavailable after you place your order, we will email a refund option or provide you with an alternative availability date.

out of stock
Check out orders that have not been paid within seven (7) days will automatically be cancelled in the system.

For credit card payments, please expect to receive your order within one (1) business day. Orders placed using other payment options would need two (2) working days depending on your delivery address. Please see the delivery schedule here.*Link to delivery schedule page)*

For example, you want your orders to be delivered to Alabang on a Saturday. If you are paying via credit card, you may check out before 12:00NN on Friday. If you are paying via bank transfer, please ensure payment before 12:00NN of Thursday. Make sure you send proof of payment via messenger or email indicating your order number.

Actual delivery schedule may vary depending on the volume of orders received. If you experience delays in receiving your order, contact us through the Messenger Button found in this site or you may send us an email at [email protected] immediately to confirm the status of your order.

Upon delivery, please counter check it with your order confirmation email. If the items your received are incomplete, please email us the following details: order number, missing items and units. You may reject damaged products upon delivery and we will redeliver the items within one to two (1-2) business days.
To check the status of your delivery, chat or email us your ACEFS number and we will be glad to help you out.

Payment

We accept payments through the following options:

Credit/Debit Card | 7-eleven Over the counter, Bayad Centers, Remittance Center | Bancnet Online | E-wallets: Gcash & Paymaya | Deposit or Bank Online through BDO, BPI, UCPB and PNB.

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

Delivery & Shipping

We deliver anywhere in Metro Manila. Below is our delivery schedule:

ACE MARKET DELIVERY SCHEDULE
DAILYMON-WED-FRITUE-THU-SAT
Quezon CityManilaMakati
PasigCaloocanPateros
MandaluyongNavotasPasay
MarikinaValenzuelaTaguig
San JuanMalabonParanaque
Las Pinas
Alabang

We have a free delivery promo for the whole month of November for P5,000 purchases and up. Regular delivery charges are as follows:

  • Php 99 for orders Php5,000 and above
  • PhP199 for orders below Php 5,000.00
The shipping address used in your previous transaction will be saved into your account by default. When you are checking out your orders, the default shipping address will be displayed. Note that changing of delivery address is only applicable before checking out; once you check-out you can no longer edit it.

Delivery lead time for areas with daily delivery schedule are as follows:

  • One (1) business day for Debit & Credit card payments
  • Two (2) business days for other payment options.

Our delivery service is available from Monday - Saturday with one to two (1-2) business days lead time upon confirmation of paid orders within the 12:00NN cut-off.

Orders to be placed on Fridays before 12:00NN will be scheduled for delivery on Tuesdays. Orders made on weekends (Friday 12:01PM onwards, Saturdays and Sundays) will be considered Monday orders, thus, schedule of delivery will be on Wednesdays.

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